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Client Support Specialist
Siemens
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do
* Delivers legendary Client Support via phone, email and chat support to drive client retention.
* Answers incoming client requests in a fast-paced environment.
* Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.
Requirements
What you need
* Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
* 7 AM to 3:30 PM IST
* 1 PM to 9:30 PM IST
Weekend Shifts
* 6AM to 2:30PM IST
* 2PM to 10:30PM IST
* 10PM to 6:30AM IST
* Bachelors degree or 1+ years of client service experience.
* Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
* Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
* Displays high energy and passion.
* Demonstrates a strong work ethic and personal integrity.
* Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
* Works well in a team environment and interacts well with all levels of the organization.
* Proven track record to develop and maintain strong client relationships.
* Takes initiative for self-developme nt and exhibits persistence in learning new processes.
* Demonstrates excellent written, oral and listening communication skills.
* Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
* Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management.
* Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do
* Delivers legendary Client Support via phone, email and chat support to drive client retention.
* Answers incoming client requests in a fast-paced environment.
* Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.
Requirements
What you need
* Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
* 7 AM to 3:30 PM IST
* 1 PM to 9:30 PM IST
Weekend Shifts
* 6AM to 2:30PM IST
* 2PM to 10:30PM IST
* 10PM to 6:30AM IST
* Bachelors degree or 1+ years of client service experience.
* Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
* Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
* Displays high energy and passion.
* Demonstrates a strong work ethic and personal integrity.
* Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
* Works well in a team environment and interacts well with all levels of the organization.
* Proven track record to develop and maintain strong client relationships.
* Takes initiative for self-developme nt and exhibits persistence in learning new processes.
* Demonstrates excellent written, oral and listening communication skills.
* Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
* Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management.
* Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Client Support Specialist roles with real interview advice
Top Siemens Client Support Specialist Interview Questions
Q1. Count Inversions Problem Statement Given an integer array ARR of size N , your task is to find the total number of inversions that exist in ... read more
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Q2. Maximum Subarray Sum Problem Statement Given an array arr of length N consisting of integers, find the sum of the subarray (including empty ... read more
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Q3. Remove Character from String Problem Statement Given a string str and a character 'X', develop a function to eliminate all instances of 'X' ... read more
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What people at Siemens are saying
What Siemens employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Flexible Work Options and Hybrid Work Models Employee Engagement Health & Wellness Career Development
Submitted by Employees
View more benefits 
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