Add office photos
Premium Employer
i
This company page is being actively managed by
Siemens Team. If you also belong to the team, you
can get access from
here
Siemens
Compare
All Filters
645 Siemens Jobs
Client Support Specialist
Siemens
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Client Support Specialist
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do
* Delivers legendary Client Support via phone, email and chat support to drive client retention.
* Answers incoming client requests in a fast-paced environment.
* Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.
Requirements
What you need
* Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
* 7 AM to 3:30 PM IST
* 1 PM to 9:30 PM IST
Weekend Shifts
* 6AM to 2:30PM IST
* 2PM to 10:30PM IST
* 10PM to 6:30AM IST
* Bachelors degree or 1+ years of client service experience.
* Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
* Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
* Displays high energy and passion.
* Demonstrates a strong work ethic and personal integrity.
* Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
* Works well in a team environment and interacts well with all levels of the organization.
* Proven track record to develop and maintain strong client relationships.
* Takes initiative for self-developme nt and exhibits persistence in learning new processes.
* Demonstrates excellent written, oral and listening communication skills.
* Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
* Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management.
* Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About the Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do
* Delivers legendary Client Support via phone, email and chat support to drive client retention.
* Answers incoming client requests in a fast-paced environment.
* Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.
Requirements
What you need
* Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
* 7 AM to 3:30 PM IST
* 1 PM to 9:30 PM IST
Weekend Shifts
* 6AM to 2:30PM IST
* 2PM to 10:30PM IST
* 10PM to 6:30AM IST
* Bachelors degree or 1+ years of client service experience.
* Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
* Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
* Displays high energy and passion.
* Demonstrates a strong work ethic and personal integrity.
* Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
* Works well in a team environment and interacts well with all levels of the organization.
* Proven track record to develop and maintain strong client relationships.
* Takes initiative for self-developme nt and exhibits persistence in learning new processes.
* Demonstrates excellent written, oral and listening communication skills.
* Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
* Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management.
* Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
* Enthusiastic: Shows intense and eager enjoyment and interest
* Standout Colleague: Works well as a member of a group
* Thought Provoking: Capable of making others think deeply on a subject.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Client Support Specialist roles with real interview advice
People are getting interviews at Siemens through
People are getting interviews through
(based on 247 Siemens interviews)
Job Portal
Campus Placement
Referral
Company Website
Recruitment Consultant
Walkin
28%
18%
15%
15%
5%
4%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Siemens are saying
What Siemens employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity
Submitted by Employees
View more benefits 
Compare Siemens with
Schneider Electric
Compare
Siemens Energy
Compare
ABB
Compare
BHEL
Compare
Larsen & Toubro Limited
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Bosch
Compare
Mahindra & Mahindra
Compare
Johnson Controls
Compare
Honeywell Automation
Compare
Rockwell Automation
Compare
Wipro PARI
Compare
Addverb Technologies
Compare
Titan Engineering & Automation
Compare
Falcon Autotech
Compare
Technosoft Engineering Projects Limited
Compare
Similar Jobs for you
Share an Interview