Executive - Sales/Customer Advisor (0-1 yrs)

Designation: Dealer Sales Executive/Customer Advisor

Job Responsibilities:

Planning & Prospecting:

1. Creating an activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential.

2. Adhering to the monthly activations plan by product category & executing market activation activities as planned by DSM & AGM (Sales).

3. Documentation and collection of all customer information during the activities in order to open the green form & follow up on the lead allotted and conduct visits/test drives as per appointment.

Sales Process:

1. Conducting a detailed need analysis to engage with the customer & position TML products according to the identified need of the customer

2. Performing the demo process highlighting the benefits of the product to the customer and also comparing with competition

3. Addressing all product related queries/objection by the customer and involve the DSM when required.

4. Marketing the various value-added services available to the customer

5. Generating quotations for the customer based on their requirements and considering the prevalent schemes/offers & guiding the customer on the financing options, RTO process, insurance, booking amount etc.

6. Continuous follow up with the customer at each stage to convert the C0 to retail.

7. Getting commitment sheet signed off from the customer after booking of the vehicle & confirms the booking by accepting booking amount, opening yellow form and completing all document requirements

8. Calculating the estimated time of delivery, explaining the delivery processes to the customer & scheduling delivery time with the customer and confirms after discussion with the logistics department

Desired Candidate Profile:

Behavioral Attributes - Must possess with high proficiency:

1. Customer Orientation

2. Selling Skills

3. Result Orientation

4. Problem Solving and Decision Making

5. Initiative & Objection Handling

6. Good Communication and Negotiation Skills

7. Persons having an aptitude and orientation for a sales career

Knowledge required:

1. Knowledge of features, benefits, and advantages of own and competition products.

2. Knowledge of financing options available, generate quotation based on the prevalent schemes, documentation required and timelines.

3. Knowledge of all value-added services associated with the product.

4. Knowledge of events in the calendar year which have a high impact on sales.

5. Knowledge of product demonstration and objection handling.

6. 4 wheeler commercial vehicle driving license is preferred

Selection Process: Online test followed by Interview rounds