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Assistant Facility Manager
JLL
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall, service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk , HK & M&E team .
EMPLOYEE SPECIFICATIONS
Graduate in any discipline
5 - 7 years experience in facilities management
Tertiary qualifications in hotel management .
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with
improvement initiatives
KEY PERFORMANCE
MEASURES
Overall client satisfaction by achieving SLA targets
Timely resolution of helpdesk complaints
Effective team coordination of direct and vendor staff for efficient service delivery
Employment Type: Full Time, Permanent
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Rating based on 106 Assistant Facility Manager
reviews
Anonymous · Operations / Strategy
in Pune
There is nothing to share negative about JLL. This +200years old MNC organisation gives you everything what you think off. I will recommend every one to get accoociated withbthis organisation, if you get an opportunity.
Nothing...
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JLL Gurgaon / Gurugram Office Locations
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