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Regional Operation Lead
JLL
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We uphold excellence in everything we do and we re always on the lookout for people who share our values. To fit this role, you should be a:
Seasoned expert
You have at least eight years experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.
Critical thinker
Does problem solving come naturally to youIn this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You ll also need excellent organisational skills to prioritise work and meet tight deadlines.
Compassionate leader
Teamwork is a vital aspect of our brand, and we ll expect you to value this as well. You ll be the team s anchor in difficult days and their proud leader in times of success. Most important, you ll lead by example, and promote open, constructive and collaborative relationships at all levels.
Operation Readiness
Be the single point of contact for assigned portfolio for the Head of CRE and support regional initiatives by driving implementation and delivery.
- Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs)
- Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.
- Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)
- Work in conjunction with the Regional Account Director and Account Director to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.
- Ensure the integrity of the data within the various systems being used to manage the account, including maintenance of system drawings.
- Ensure all contractual and ad-hoc reports are delivered on time
- Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL
- Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL s COE team to ensure that schedules are compliant as per the above.
- Ensure minor repairs works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget
- Ensure participation in any planned or unplanned power shutdowns and support the engineering team as required
- Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted.
- Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times.
- Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand
Financial Management
- Be responsible for relevant portfolio s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the GMP price, including raising all relevant Change Requests
- Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
- Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
- Participate in regular reforecasting activities
- Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets
- Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms
- Ensure the supply chain is paid as per payment terms within the individual agreements
Human Resource Management
- Be responsible for monitoring and managing the performance of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis
- Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures
- Provide support for succession planning to direct reports
- Engage in the remuneration process at required intervals as dictated by the JLL business
Risk Management
- Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation
- Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.
- Ensure all incidents are reported as per the Bank s and JLL internal reporting procedures
- Ensure that a suitable emergency escalation process is in place and that Emergency call-Out Rectification Services are conducted swiftly and efficiently. Ensure communications are escalated both within JLL and the client organization
Leadership/Self-Management
- Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
- Gains respect of senior leaders in the Bank
- Gains respect of JLL people and clients.
Key Performance Measures
This will be measured through the Compliance of MSA and Super KPI and meet the account targets; implementation of Best Practices; Customer satisfaction Survey; achieve Saving and energy Savings targets; along with other ad hoc client-reports; and meet the annual goal settings.
Location:
If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Lead Operator roles with real interview advice
What people at JLL are saying
Rating based on 3 Lead Operator
reviews
Anonymous · Finance & Accounting
in Gurgaon / Gurugram
Likes
Culture, Recognition , training, opportunities, work life balance
- Salary - Good
+6 more
Dislikes
Nothing to be dislike about JLL
Lead Operator salary at JLL
reported by
19
employees
with 11-20
years exp.
₹10.8
L/yr - ₹32
L/yr
157%
more
than the average Lead Operator Salary in India
View more details
What JLL employees are saying about work life
based on 4.8k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
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JLL Bangalore / Bengaluru Office Location
Bengaluru Office
JLL Bangalore, Level 3, Concorde, UB City, 24, Vittal Mallya Road, KG Halli, D' Souza Layout, Ashok Nagar
Bengaluru
Karnataka 560001
Karnataka 560001
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