Facility Executive - Soft Services

Job Title: Soft Services Executive

Location: Devanahalli, Karnataka, India

Job Overview: We are seeking a dedicated and efficient Soft Services Executive to join our team at the Devanahalli site. The ideal candidate will oversee and coordinate various soft services to ensure a clean, comfortable, and well-maintained environment for our clients and occupants.

Key Responsibilities:

Housekeeping Management:

• Oversee daily housekeeping operations, ensuring high standards of cleanliness throughout the facility
• Implement and monitor cleaning schedules and routines
• Conduct regular inspections to maintain quality standards
• Manage inventory of cleaning supplies and equipment

Landscaping and Grounds Maintenance:

• Coordinate landscaping activities to maintain the aesthetic appeal of the site
• Ensure proper upkeep of green areas, including lawns, plants, and trees
• Oversee pest control measures for both interior and exterior areas

Waste Management:

• Implement and monitor effective waste segregation and disposal processes
• Ensure compliance with local waste management regulations
• Promote recycling initiatives and sustainable waste management practices

Front Office and Concierge Services:

• Oversee reception and front desk operations
• Manage visitor management systems and protocols
• Coordinate mail and courier services

Food and Beverage Services (if applicable):

• Liaise with cafeteria or food service providers to ensure quality and hygiene standards
• Monitor customer satisfaction with food services
• Assist in organizing catering for special events

Vendor Management:

• Manage relationships with soft services vendors and contractors
• Monitor vendor performance and ensure adherence to service level agreements
• Assist in the procurement of soft services and supplies

Health and Safety:

• Ensure compliance with health and safety regulations in all soft services areas
• Conduct regular safety audits and implement improvements
• Coordinate with the HSE team for training and awareness programs

Client Relationship Management:

• Act as the primary point of contact for clients regarding soft services
• Address and resolve client complaints and feedback promptly
• Conduct regular client satisfaction surveys and implement improvements

Reporting and Documentation:

• Prepare and submit regular reports on soft services operations
• Maintain accurate records of service delivery, inspections, and incidents
• Assist in budget preparation and cost control for soft services

Team Management:

• Supervise and coordinate the soft services team
• Provide training and development opportunities for team members
• Ensure efficient manpower allocation and shift management

Qualifications:

• Bachelors degree in Facility Management, Hospitality Management, or related field
• 2-4 years of experience in soft services management, preferably in a corporate or commercial setting
• Strong knowledge of best practices in housekeeping, and other soft services
• Familiarity with health and safety regulations and ISO standards
• Excellent communication and interpersonal skills
• Proficiency in MS Office and facility management software
• Ability to work in a dynamic environment and handle multiple priorities
• Willingness to work flexible hours as required.