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Engaged Employer

JLL

Compare

4.1

based on 4.8k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Construction Company - 2024

333 JLL Jobs

Building Operations, Facilities Services

JLL

4.1

based on 4.8k Reviews

8-10 years

Thane

1 vacancy

Building Operations, Facilities Services

JLL

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Facility Management Service Delivery Management Operational Excellence Investment Management Commercial Real Estate

+ 3 more

Job Description

The Cluster Lead is responsible for overseeing and managing facility management services across a group of client sites or properties within a specified geographic area This role requires a strong understanding of facility management principles, excellent leadership skills, and the ability to drive operational excellence while maintaining client satisfaction.

Key Responsibilities:

Strategic Planning and Management:

Develop and implement strategic plans for the assigned cluster of properties

Set performance targets and KPIs for the cluster

Ensure alignment with overall business objectives and client expectations

Client Relationship Management:

Serve as the primary point of contact for key clients within the cluster

Conduct regular client meetings to review performance and address concerns

Identify opportunities for service expansion and upselling

Operational Oversight:

Oversee day-to-day facility management operations across the cluster

Ensure compliance with health, safety, and environmental regulations

Implement best practices and standardized processes across sites

Team Leadership:

Manage and develop a team of facility managers and support staff

Provide mentorship, training, and performance evaluations

Foster a culture of continuous improvement and innovation

Quality Assurance:

Implement and maintain quality management systems

Conduct regular site inspections and audits

Address and resolve service delivery issues promptly

Vendor Management:

Oversee the selection and management of service providers and suppliers

Negotiate contracts and ensure compliance with service level agreements

Optimize the vendor network for efficiency and cost-effectiveness

Continuous Improvement:

Identify and implement process improvements

Qualifications:

8+ years of experience in facility management,

Strong knowledge of facility management principles, technologies, and industry standards

Excellent leadership, communication, and interpersonal skills

Proven track record in client relationship management and business development

Employment Type: Full Time, Permanent

Read full job description

JLL Interview Questions & Tips

Prepare for JLL roles with real interview advice

What people at JLL are saying

Building Operation salary at JLL

reported by 1 employee with 9 years exp.

₹6.8 L/yr - ₹8.6 L/yr

At par with the average Building Operation Salary in India

View more details

What JLL employees are saying about work life

based on 4.8k employees

58%

52%

56%

95%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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