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Transport Helpdesk Lead
JLL
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Transforming the transport user experience through innovative support solutions that empower travellers , streamline journey management, and enhance overall satisfaction
This approach integrates real-time data, predictive analytics, and personalized assistance to create a seamless support ecosystem
It anticipates traveller needs, resolves issues proactively, and converts potential disruptions into opportunities for improved service
From intuitive mobile apps to AI-powered chatbots and smart kiosks, this redefined support system ensures travellers receive timely , relevant, and personalized assistance throughout their journey, ultimately making transport more accessible, efficient, and user-friendly
This approach integrates real-time data, predictive analytics, and personalized assistance to create a seamless support ecosystem
It anticipates traveller needs, resolves issues proactively, and converts potential disruptions into opportunities for improved service
From intuitive mobile apps to AI-powered chatbots and smart kiosks, this redefined support system ensures travellers receive timely , relevant, and personalized assistance throughout their journey, ultimately making transport more accessible, efficient, and user-friendly
Being a core part of operations
Transport operations form the vital backbone of organizational logistics , serving as a linchpin in the broader operational framework
This critical function orchestrates the seamless movement of goods, services, and people, directly impacting efficiency, cost-effectiveness, and overall business performance
As a core component , transport operations integrate with and influence various other operational areas including supply chain management, inventory control, customer service, and financial planning
By optimizing routes, leveraging cutting-edge fleet management technologies, and implementing sustainable practices, transport operations drive operational excellence, enhance resource utilization , and contribute significantly to an organizations competitive edge and bottom line
The strategic importance of this function extends beyond mere logistics , playing a crucial role in shaping business strategies, meeting customer expectations, and adapting to market dynamics in an increasingly interconnected global economy
This critical function orchestrates the seamless movement of goods, services, and people, directly impacting efficiency, cost-effectiveness, and overall business performance
As a core component , transport operations integrate with and influence various other operational areas including supply chain management, inventory control, customer service, and financial planning
By optimizing routes, leveraging cutting-edge fleet management technologies, and implementing sustainable practices, transport operations drive operational excellence, enhance resource utilization , and contribute significantly to an organizations competitive edge and bottom line
The strategic importance of this function extends beyond mere logistics , playing a crucial role in shaping business strategies, meeting customer expectations, and adapting to market dynamics in an increasingly interconnected global economy
On top of these, you ll take part in the CIWG competition to present your ideas
You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders
You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders
You ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team
Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR
Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
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JLL Bangalore / Bengaluru Office Location
Bengaluru Office
JLL Bangalore, Level 3, Concorde, UB City, 24, Vittal Mallya Road, KG Halli, D' Souza Layout, Ashok Nagar
Bengaluru
Karnataka 560001
Karnataka 560001
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