Senior Office 365 Product Specialist

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Support global Level 2 and Level 3 user tickets for Enterprise Collaboration platform. Primary tools being SharePoint On-Premise, SharePoint Online, OneDrive, Yammer, Sway, MS Teams, Power Apps, Power Automate.
• Effectively support products within defined SLA and monitor the ageing tickets.
• Maintains thorough understanding of JLL product feature and functionality, including all core products related to SharePoint, Office 365 Business Application tools (PowerApps and Power Automate), OutSystems, Box and integrations with on-premises and cloud.
• Act as point of escalation for local JLL Technology Services Center.
• Provides competence and skills to deal with users tickets through troubleshooting sessions over email and live sessions.
• Be willing to support global audience as well as users in Americas region.
• Communicate with managers on business systems and project statuses.
• Interpersonal skills necessary to manage business users and provide them with technical solutions within the guidelines for the platform.
• Follow the processes and guidelines laid for the support services.
• Troubleshooting of maintenance tasks

Sounds like you? To apply you need to be:

Experience & Education

• Masters/Bachelor s degree in Information & Computer Science, Statistics or a quantitative discipline in science.
• 4 to 6 years of experience in working with Microsoft Enterprise collaboration tools
• Experience with Level 2 & 3 Support.

Technical Skills & Competencies

• The candidate will have experience with Microsoft collaboration tools like SharePoint On-Premise, SharePoint Online, OneDrive, Yammer, Sway, MS Teams etc.
• The candidate should understand the Office 365 Business Application tools like PowerApps and Power Automate.
• Strong written and verbal communication skills (English)
• Strong analytical and problem-solving skills
• Ability to present technical information in a way that non-technical staff will understand

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World s Most Ethical Companies for the 12th consecutive year.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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