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318 JLL Jobs
Employee Services Lead
JLL
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role requires a blend of hospitality management including F&B , employee experience expertise, and operational skills. The assessment should focus on the candidates ability to manage diverse services while maintaining a high-quality, consistent experience across multiple locations.
- Leadership / People Management
- Understand client s key business drivers, focus the team to ensure those priorities are aligned with our deliverables.
- Ensure the account team is high performing.
- Actively support an environment that supports teamwork, co-operation, and performance excellence within team
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
- Client/Stakeholder Management
- Deliver excellent customer service to meet on-site client s expectations.
- Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
- Lead by example and groom the team in achieving maximum client satisfaction level.
- Evaluate service response time and analyse occupants service request trends and suggestions.
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Operations Management
- Manage office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.
- Manage a programme to increase employee engagement and higher return-to-office ratio.
- Ensure the team liaises closely with regional operations procedures to maintain service standards.
- Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in other parts of the region to maximize benefits to SAP.
- Oversee and optimize F&B operations, including vendor management, menu planning, and quality control to enhance the overall employee dining experience.
- Develop and implement strategies to improve the human experience in the workplace, focusing on creating a positive, productive, and inclusive environment.
- Coordinate with facilities management to ensure workplace design and amenities support employee well-being and productivity.
- Establish key performance indicators (KPIs) for human experience and F&B services, and regularly monitor and report on these metrics.
- Lead initiatives to gather employee feedback on workplace experience and F&B offerings and use insights to drive improvements.
- Manage budgets effectively for human experience programs and F&B operations, seeking opportunities for cost optimization without compromising quality.
- Stay informed about industry trends in workplace experience and F&B services, and implement innovative solutions to keep the organization competitive in attracting and retaining talent.
- Procurement & Vendor Management
- Manage multiple vendors including hard and soft skills to deliver services on time and within budget
- Evaluate the vendor procurement and management practices and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- Administer the approval process for contract execution.
- Co-ordinate and monitor the contract management program.
- Finance Management
- Develop the annual operating / capital plan based on the portfolio. Manage and control expenditures within the approved operating plan.
- Ensure that the site s financial operations are meeting targets and control requirements.
- Assist and monitor financial processes to ensure process / procedures are followed at all times
- Ensure all spends are tracked and reported in the agreed format periodically.
- Health & Safety Management
- This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.
- Ensure compliance with health and safety regulations in all F&B operations and workplace experience initiatives.
- Risk Management:
- Maintain risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental.
- Manage and review incident and problem reporting including advice to SAP.
- Ensure a food risk management program including audits is implemented and maintained.
- Ensure disaster recovering and business continuity plans are implemented and maintained.
- Ensure escalation procedures and incident reporting procedures are implemented and in place.
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle s business conduct
Reporting:
- Ensure that the team delivered meaningful inputs across the region in the development of monthly management reports.
- Assist in the Communication, food program, human centricity program.
- Ensure that all reports and other relevant data is regularly updates.
Training:
- Ensure the team is well trained on all policies, procedures and systems. Work closely with the JLL senior account team to devise new and innovate methods of learning built and around skill development, leadership and succession planning.
- Assign buddies for new team members to ensure team work, consistency & rationalization of the team.
Desired or preferred experience and technical skills:
Minimum 8-10 years experience in the Facilities Account Management across multiple locations
- Knowledge of critical facilities as a plus
- Knowledge of vendor management for specialized services
- Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.
- Strong leadership skills with a proven track record in managing large teams and vendors.
- Good in MS office tools and applications.
- Strong analytical and problem-solving skills
Required Skills and Experience:
- Interpersonal skills with a strong client focus.
- Team leader with line management skills and the ability to delegate.
- Technical comprehension and experience with performance-based service contracts and vendor management.
- Knowledge of occupational safety requirements.
- Strong Budget management and financial skills
- Demonstrated Initiative
- Excellent written and oral communication skills
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
Day Shift
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JLL Bangalore / Bengaluru Office Location
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JLL Bangalore, Level 3, Concorde, UB City, 24, Vittal Mallya Road, KG Halli, D' Souza Layout, Ashok Nagar
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Karnataka 560001
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