Professional, Property & Asset Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Senior Operations Manager, Hyderabad

Business: Property and Asset Management

What this job involves:

Key Roles & Responsibilities

• Provide a comprehensive Mall Management service to ensure that all amenities are resourced and maintained to high-class industry standard.
• Ensure all services are performed as per Standard Service Specifications.
• Ensure preparation of Mall management budgets and perform collection
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in most cost effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified Mall operation and management staff
• Advise Commercial team to insure compliance with basic statutory requirements like licenses, permits etc.
• Ensures that all client deliverables are submitted in a timely manner.
• Acts as the liaison to local community public interest groups
• Oversees all vendor bidding
• Ensures that entire staff maintains a critical eye on all aspects of Mall physical care
• Formulate strategic directions towards effective management of Ambience Mall operation.
• Provides suitable business controls & administer policies/ processes / procedures.
• Formulates suitable budgeting controls
• Advise Commercial team on budgeting (Operational / revenue).
• Monitor SLA s & KPI s towards effective service delivery
• Reviews / Sanctions annual business plans
• Timely invoices raised and closed.
• Marking of attendance self and team on daily basis
• Ensuring discipline in all respect of verticals within team.
• Monthly healthy vendor partners meeting and discussion on enhancement/ addition of innovation in services.

Promoting client satisfaction

Are you keen on keeping clients happy? In this role, you ll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. You ll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required.

Sound like you? To apply you need to be:

A seasoned expert

Do you have a diploma or a degree in estate management, retail/lease services, building management or similar courses? Do you have at least five years of experience and expertise in retail management? If you said yes to all these, then you are what we re looking for.

A people person

Teamwork is the backbone of a company s success. As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process. Your strong communication skills and excellent work ethics may also help you win the job.

Proficient and analytical

At JLL, we believe that proficiency is key to client satisfaction. That s why we want you to have a strong business, marketing and management background, and the ability to resolve problems effectively and efficiently. Likewise, we want you to work well in a fast-paced work environment using the most recent technology.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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