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6 Jivox Jobs
Account Manager - Client Services
3-5 years
Bangalore / Bengaluru
1 vacancy
Account Manager - Client Services
Jivox
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Location: Bangalore | Shift: Night shift / US working hours
As a core member of the Jivox Client Services team, the candidate will be responsible for managing campaigns, which include day-to-day operations, client deliverables, relationship management and issue resolution.
Roles and Responsibilities
- Responsible for all production and relationship management aspects of tier 2 and tier 3 client business, including both publisher and agency clients.
- Manages all day-to-day campaign deliverables and client communication.
- Train clients on new Jivox platform ad types, features and functionality in an effort to organically grow revenue through client satisfaction and retention.
- Works cross-functionally with other members of the Client Services team, Creative services, Quality Assurance, various Technical/Adops Support and Engineering teams to initiate campaign work and identify challenges, timelines, solutions in order to deliver high quality service/product to client.
- Assist with maintaining exceptional client relationships with existing agencies and clients.
- Creates end-to-end campaign timelines and milestone dates and communicates expectations and any changes in status from the original expectations to all interested parties.
- Prepares and submits creative build and organizes/submits tasks to be completed through internal tools.
- Cross-checks creative assets to guarantee compliance with publisher specifications.
- Reviews media plans and 3rd party tracking.
- Distributes ad tags and works with clients to successfully launch campaigns.
- Responds to live campaign issues and coordinates with appropriate parties to fix.
- Conducts post-launch reporting analysis and follows up on ad tags that have not been set live.
- Understands operational processes and helps manage client expectations appropriately with respect to various turn around times for all aspects of production, creative, QA and trafficking processes.
- Work with Sales to offer relevant insights as it pertains pre/mid/post campaign analysis.
- Business reviews and/or feedback meetings with client contacts on periodic basis.
Job Requirements
Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join our team.
Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join our team.
Must Have
- Passionate about online business, e-commerce and sales
- Must have managed global clients along with owning up their individual performance goals
- Advanced computer literacy especially in Microsoft Office applications Excel, Access, Word and PowerPoint
- An understanding of Programmatic, interactive media, the advertising industry and knowledge of emerging technologies, including rich media, ad servers, impression verification services, and other key industry technologies
- Knowledge of display, mobile and video technologies along with social media a plus
Good To Have
- Hands on campaign management experience, preferably in an agency environment
- Passion for
Employment Type: Full Time, Permanent
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What people at Jivox are saying
What Jivox employees are saying about work life
based on 39 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Jivox Benefits
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