Jivox Software - Account Manager (3-5 yrs)

Must Have:

- Passionate about online business, e-commerce, and sales

- Must have managed global clients along with owning up their individual performance goals

- Advanced computer literacy, especially in Microsoft Office applications Excel, Access, Word, and PowerPoint

- An understanding of Programmatic, interactive media, the advertising industry, and knowledge of emerging technologies, including rich media, ad servers, impression verification services, and other key industry technologies

- Knowledge of display, mobile, and video technologies along with social media a plus

Good to Have:

- Hands-on campaign management experience, preferably in an agency environment

- Passion for online advertising and a track record of delivering outstanding results

- Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously

Job Location: Bangalore

Key Responsibilities:

Client Relationship Management:

- Develop and maintain strong, long-term relationships with key clients.

- Serve as the primary point of contact for client inquiries and concerns.

- Proactively identify and address client needs and challenges.

- Conduct regular client meetings and presentations to review campaign performance, discuss strategic initiatives, and build strong relationships.

Sales & Revenue Generation:

- Achieve and exceed quarterly and annual sales targets.

- Identify and pursue new business opportunities within existing client accounts.

- Develop and execute strategic account plans to maximize revenue growth.

- Collaborate with internal teams (e.g., Sales, Product, Marketing) to support sales efforts.

Campaign Management & Optimization:

- Oversee the successful launch and execution of client campaigns.

- Monitor campaign performance, identify areas for improvement, and implement optimizations.

- Analyze campaign data and provide actionable insights to clients.

- Ensure campaigns are delivered on time and within budget.

Client Education & Training:

- Educate clients on Jivox's platform and its capabilities.

- Conduct product demonstrations and training sessions for clients.

- Stay up-to-date on industry trends and best practices.

- Share knowledge and best practices with the wider Jivox team.

Communication & Collaboration:

- Effectively communicate with clients, colleagues, and cross-functional teams.

- Maintain accurate and up-to-date client records in CRM.

- Prepare clear and concise reports and presentations.

- Problem-Solving & Decision-Making:

- Identify and resolve client issues and challenges effectively.

- Make sound decisions based on data and analysis.

- Proactively anticipate potential roadblocks and develop mitigation plans.

Skills & Qualifications:

- Bachelor's degree in Marketing, Business, or a related field.

- 3+ years of experience in a client-facing role, preferably in the digital advertising industry.

- Proven track record of exceeding sales targets and building strong client relationships.

- Excellent communication, presentation, and interpersonal skills.

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

- Strong work ethic and a results-oriented approach.

- Passion for the digital advertising industry and a desire to learn and grow.