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Jivox

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3.8

based on 39 Reviews

5 Jivox Jobs

Account Manager - Client Services

Jivox Software India Pvt Ltd

3.8

based on 39 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Account Manager - Client Services

Jivox

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Social Media Marketing Operations MS Office Relationship Management Online Advertising PDF

+ 2 more

Job Description

Location: Bangalore | Shift: Night shift / US working hours

As a core member of the Jivox Client Services team, the candidate will be responsible for managing campaigns, which include day-to-day operations, client deliverables, relationship management and issue resolution.

Roles and Responsibilities

Responsible for all production and relationship management aspects of tier 2 and tier 3 client business, including both publisher and agency clients.

Manages all day-to-day campaign deliverables and client communication.

Train clients on new Jivox platform ad types, features and functionality in an effort to organically grow revenue through client satisfaction and retention.

Works cross-functionally with other members of the Client Services team, Creative services, Quality Assurance, various Technical/Adops Support and Engineering teams to initiate campaign work and identify challenges, timelines, solutions in order to deliver high quality service/product to client.

Assist with maintaining exceptional client relationships with existing agencies and clients.

Creates end-to-end campaign timelines and milestone dates and communicates expectations and any changes in status from the original expectations to all interested parties.

Prepares and submits creative build and organizes/submits tasks to be completed through internal tools.

Cross-checks creative assets to guarantee compliance with publisher specifications.

Reviews media plans and 3rd party tracking.

Distributes ad tags and works with clients to successfully launch campaigns.

Responds to live campaign issues and coordinates with appropriate parties to fix.

Conducts post-launch reporting analysis and follows up on ad tags that have not been set live.

Understands operational processes and helps manage client expectations appropriately with respect to various turn around times for all aspects of production, creative, QA and trafficking processes.

Work with Sales to offer relevant insights as it pertains pre/mid/post campaign analysis.

Business reviews and/or feedback meetings with client contacts on periodic basis.

Job Requirements
Jivox is seeking an experienced, enthusiastic, strategic, self-motivated Account Manager to join our team.

Must Have

Passionate about online business, e-commerce and sales

Must have managed global clients along with owning up their individual performance goals

Advanced computer literacy especially in Microsoft Office applications Excel, Access, Word and PowerPoint

An understanding of Programmatic, interactive media, the advertising industry and knowledge of emerging technologies, including rich media, ad servers, impression verification services, and other key industry technologies