Customer Relationship Manager

Roles and Responsibilities

• Responsible for rolling out and nurturing global and local accounts along with acquisition of new business.
• Responsible for client retention and leading strategic initiatives that influence business growth and profitability
• Settle all the customer disputes in a professional and pleasant manner.
• Conduct weekly/monthly calls with the client involving our internal stakeholders from different departments.
• Responsible for generating Revenues to the Organization by Cross selling, Up selling and negotiating while renewal of agreements.
• Engaging with clients at different levels to maintain strong relationship
• Assist clients in negotiating corporate deals with airlines.
• Prepare regular Cost Benefit Analysis report (CBA) for Corporates to check the status of their P&L.

Desired Candidate Profile

• Master's degree in travel and tourism, hospitality business or relevant fields.
• strong track record of working in different markets in the travel & tourism industry.
• Strong knowledge of traveling software and procedures.
• Skilled in Negotiation, Sales, Relationship Management, Pricing Strategy and Consulting
• Basic computer skills and software like MS Office.
• Excellent communication and people skills.
• Efficient negotiation and sales skills.
• Up to date with domestic and international travel trends.
• Well-read on the rules and regulation of tourism.
• Must be open to travel.