AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
3 Jeebly Jobs
Executive - Customer Service
Jeebly
posted 11hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Ensure customers receive excellent and consistent customer service.
- Meet and exceed service standards and agreements.
- Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery.
- Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention.
- Diffuse situations with dissatisfied customers professionally.
- Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up.
- Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary.
- Ensure timely and successful delivery of services and solutions according to client needs and objectives.
- Assist with challenging client requests and escalate them to the concerned department for resolution.
- 2-3 years of experience in a customer-centric role within an international BPO or call center.
- Strong team management, negotiation, and problem-solving skills.
- Excellent organizational skills with keen attention to detail.
- Exceptional verbal and written communication skills in English; proficiency in Arabic is a plus.
- Must be a strong team player, highly motivated, and able to work under pressure during peak periods.
- Ability to review grant and contract documents for terms and conditions.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Executive roles with real interview advice
What people at Jeebly are saying
Customer Service Executive salary at Jeebly
reported by
1
employee
with 3
years exp.
₹2.7
L/yr - ₹3.5
L/yr
At
par with the average Customer Service Executive Salary in India
View more details
What Jeebly employees are saying about work life
based on 6 employees
Strict timing
No travel
Day Shift
Jeebly Benefits
View more benefits
Compare Jeebly with
Flipkart
Compare
Amazon
Compare
Paytm
Compare
Snapdeal
Compare
Myntra
Compare
Shopclues
Compare
BigBasket
Compare
Blinkit
Compare
Swiggy
Compare
Zomato
Compare
Amazon Sellers Services
Compare
Primus Global Technologies
Compare
GAMMON INDIA
Compare
Educomp Solutions
Compare
Magneti Marelli Motherson Auto System
Compare
TriGeo Technologies
Compare
Baoiam Innovations
Compare
HBL Global
Compare
GrapplTech
Compare
Rao IIT Academy
Compare
Similar Jobs for you
Share an Interview