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6 Itron Jobs
Technical Support Specialist
4-9 years
₹ 14 - 9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Specialist
Itron
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experience: - 4- years
What will your job look like?
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- Flexible to work in shifts based on customer need.
SKILLS REQUIRED:
- Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support.
- Able to understand architecture of the application and recommend the changes require to optimize the same.
- Good knowledge on Problem solving and incident management process along with ITIL knowledge.
- Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
- Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL, J2EE Web applications).
- Able to understand the product feature and J2ee exceptions and able to correlate it.
- Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills
- Basic networking concepts and understanding of different OSI layers.
- Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.
- Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
- Knowledge on cloud concepts, Middle tier like Tomcat / Jboss and understanding the basic configuration.
- Knowledge on Messaging queue like Active MQ, Rabbit MQ and Kafka is must.
- Experience on AZURE is desirable.
- Should have experience in Managing issues and requests logged through Service Now and JIRA
- Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes.
- Experience with any one of the scripting languages (e.g, Shell scripting, python) and programming / debugging skills on Java / J2EE.
- Able to debug the code and pinpoint the issue or defect at the LOC level.
- Deep understanding on JAVA HEAP memory and data flow on application from technical front.
- Able to analysis and understand HEAP dump, Thread dump, access log and application log and reverse engineer the debug the flow.
- Good understanding of XML, JSON and RESTful API s.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What people at Itron are saying
Technical Support Specialist salary at Itron
reported by
12
employees
with 3-11
years exp.
₹8.4
L/yr - ₹15
L/yr
98%
more
than the average Technical Support Specialist Salary in India
View more details
What Itron employees are saying about work life
based on 87 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Itron Benefits
View more benefits
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