Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :IBM WebSphere DataPower



Good to have skills :Websphere Application Server & Portal Administration, JBOSS Administration
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure smooth functioning of production and development systems.

Perform regular maintenance and updates on software products.

Configure services on various platforms.

Implement technology at the operating system-level.

Troubleshoot and resolve L1 and L2 issues.

Provide hardware and software support across server and network areas.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM WebSphere DataPower.

Experience with Websphere Application Server & Portal Administration.

Experience with JBOSS Administration.

Strong understanding of IT operations and support processes.

Knowledge of server and network configurations.

Familiarity with operating system-level implementation.

Ability to troubleshoot and resolve L1 and L2 issues.

Excellent hardware and software support skills.
Additional Information:

The candidate should have a minimum of 5 years of experience in IBM WebSphere DataPower.

This position is based in Gurugram.

A 15 years full time education is required.



Qualifications

15 years full time education