Senior Immigration Advisor

Sr. Immigration Advisor

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.

• Provide expert advice on available visa options, eligibility criteria, and potential challenges.

• Responsible for achieving individual/team revenue targets.

• Collect basic documents from clients and ensure accuracy and completeness of the same.

• Follow up on clients on payments.

• Stay informed about changes in immigration laws, policies, and procedures.

• Address client inquiries, and concerns, and provide updates throughout the immigration process.

• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.

• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.

• Generate reports on the status of immigration cases and compliance metrics.

• Educate clients on immigration policies, procedures, and potential changes affecting their applications.

• Any other additional responsibilities as and when required.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

Branch Manager Clients

Processing Team

L&D Team

HR Team

KEY SELECTION CRITERIA

Qualification

• Bachelors degree in any stream

Experience

Minimum of 3 years in the relevant area

Social media skills

• Strong attention to detail.

• Excellent communication and interpersonal skills.

• Analytical and critical thinking abilities.

• Proficiency with CRM systems and other relevant software.

Language skills

Excellent written and oral communication skills in English and Regional language.

Hindi would be an added advantage

Functional skills

Immigration laws and other countries, policies, and procedures of various countries

Familiarity with job market trends and employer expectations in countries under portfolio.