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iQor Global Services
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26 iQor Global Services Jobs
Agent
iQor
·
0-5 years
₹ 2.2 - 3.5L/yr (AmbitionBox estimate)
Noida
1 vacancy
Agent
iQor Global Services
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is an essential function of this position.
- You have the flexibility to work any shift, including nights and especially weekends.
Employment Type: Full Time, Permanent
Read full job descriptioniQor Global Services Interview Questions & Tips
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What people at iQor Global Services are saying
Rating based on 33 Agent
reviews
Anonymous · Customer Success, Service & Operations
in Noida
Nothing to like
I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of..Read More
- Salary - Bad
Agent salary at iQor Global Services
What iQor Global Services employees are saying about work life
iQor Global Services Benefits
Health Insurance Job Training 
Cafeteria Soft Skill Training 
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