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3.5

based on 820 Reviews

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16 iQor Global Services Jobs

Agent

0-5 years

₹ 2.2 - 3.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Noida

1 vacancy

Agent

iQor Global Services

posted 18hr ago

Job Role Insights

Flexible timing

Job Description

Job Summary:
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Skills Requirements:
  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

Employment Type: Full Time, Permanent

Read full job description

iQor Global Services Interview Questions & Tips

Prepare for iQor Global Services Agent roles with real interview advice

People are getting interviews at iQor Global Services through

(based on 18 iQor Global Services interviews)
Walkin
Job Portal
Referral
Campus Placement
44%
22%
11%
6%
17% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at iQor Global Services are saying

3.1
 Rating based on 29 Agent reviews

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Nothing to like

Dislikes

I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of..Read More

Read 29 reviews

Agent salary at iQor Global Services

reported by 107 employees
₹2 L/yr - ₹4.2 L/yr
20% more than the average Agent Salary in India
View more details

What iQor Global Services employees are saying about work life

based on 820 employees
57%
43%
58%
70%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

iQor Global Services Benefits

Submitted by Company
Health Insurance
Job Training
Cafeteria
Soft Skill Training
Submitted by Employees
Job Training
Soft Skill Training
Health Insurance
Free Food
Free Transport
Cafeteria +6 more
View more benefits

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iQor Global Services Noida Office Location

View all
Noida Office
iQor India Pvt. Ltd., A-154A, Sector 63 Noida
Uttar Pradesh 201301

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