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Senior Agent
iQor
·
2-7 years
₹ 3.1 - 5.04L/yr (AmbitionBox estimate)
Noida
1 vacancy
Senior Agent
iQor Global Services
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Must have the ability to work independently and a in team environment.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
Employment Type: Full Time, Permanent
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(based on 18 iQor Global Services interviews) What people at iQor Global Services are saying
Rating based on 60 Senior Agent
reviews
Anonymous · Non Voice
in Noida
Facilities are good, recruitment team is very friendly, helps in getting people selected, i was rejected 3 times, but they still helped me in giving chance in another process, i selected with 6 my friends by recruitment manager, fair complexion wear specs, i not know the name, is always there to help out if u r eligible and very frie..Read More
No cab for male employees cafeteria not gud job security in chat process is very poor Employee HRs are very bad, always tell they are bzy, never available to help, u had to stand out their cabin, HRs in my old company sits on floor n always helpful, they do not do that, 2 HRs but never available, 1 slim type guy (shivam) and 1 big gi..Read More
Read 60 reviewsSenior Agent salary at iQor Global Services
What iQor Global Services employees are saying about work life
iQor Global Services Benefits
Health Insurance Job Training 
Cafeteria Soft Skill Training 
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