Technical Consultant

Role: Technical Consultant

Location: Bangalore

Education: Bachelor Degree

Experience: 6 to 13 years

Shift: Rotational including Night Shift

Job Brief

Responsibilities:

• Provide outstanding service and technical support to our customers and maintain positive customer relationships.
• Take ownership of resolving customer problems while ensuring an outstanding customer experience.
• Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security.
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
• Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology.
• Reproduce customer issues, file bug reports, raise issues to Engineering team, and be the bridge between customers and product developers.
• Drive continuous improvement of tools, processes, and product supportability.
• Perform other job-related duties as assigned and participate in special projects.

Requirements:

• 7+ years of experience as a Splunk developer.
• Should have experience in installing Splunk core products.
• Prior experience with Splunk and Enterprise Security is mandatory.
• Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years).
• Certification in Splunk is mandatory.
• Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years).
• Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
• Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages.
• Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform.
• Experience providing SaaS support, Understanding of regular expressions (Regex).
• Logical approach to problem solving with strong troubleshooting skills.
• Outstanding interpersonal skills, and excellent communication - both verbal and written.
• Excellent time management skills with the ability to adapt to changing priorities of customer issues.
• Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge.
• Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates.
• Experience in Business Analytics is a plus.