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81 IntouchCX Jobs

Dialer Configuration Manager

6-10 years

Hyderabad / Secunderabad

5 vacancies

Dialer Configuration Manager

IntouchCX

posted 7hr ago

Job Role Insights

Fixed timing

Job Description

IntouchCX is hiring for Dialer Configuration Manager


Below is the JD:


1: 5+ years of relevant experience in Dialer Operations or Dialer Administration within financial Services, or related areas. 


2: Automotive Finance Industry background plus. 


3: Experience supporting telephony and ALM Platforms preferred. 


4: Strong PC Skills, Microsoft Access, Excel, Word and power point. 


5: Support Weekly/Monthly adjustments to align with new and changing collection strategy configuration. 


6: Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. 


7: Support all projects that directly involve dialer support.


8:  Monitor daily strategy performance through utilizing existing reports and collaborating with the Contact Strategy team and suggest new approaches to execution to accomplish KPI goals set out by Strategy and Analytics.


9: Review and update dialer settings to optimize dialer performance.


10: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. 


Employment Type: Full Time, Permanent

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What people at IntouchCX are saying

What IntouchCX employees are saying about work life

based on 1.9k employees
52%
65%
69%
55%
Strict timing
Rotational Shift
No travel
Night Shift
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IntouchCX Benefits

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Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
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IntouchCX Hyderabad / Secunderabad Office Location

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Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

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