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Executive - Customer Support - International Voice Process
0-1 years
Surendranagar
1 vacancy
Executive - Customer Support - International Voice Process
IntouchCX
posted 17hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- International Voice Process Customer Service Associate.
- Minimum 6 months of International Voice Experience who can join us immediately.
- Having daily interactions with the customer to handle issues from end to end via call.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction.
- Quickly and effectively building rapport with customers while diagnosing and resolving issues.
- Providing white glove service and having the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times.
- An obligation to deliver exceptional customer service.
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems.
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned.
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Must successfully pass a background check
- High school diploma OR equivalent required
- Post secondary degree is a plus
- Must have at least six months customer service experience or equivalent.
Employment Type: Full Time, Permanent
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What people at IntouchCX are saying
Rating based on 60 Customer Support Executive
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,..Read More
I recommend not to join intouchcx if your body does not accept all this kind of stress
- Salary - Poor
Customer Support Executive salary at IntouchCX
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