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Principal Support Engineer
Intone Networks
posted 1mon ago
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Fixed timing
Key skills for the job
Job Description
Intone Networks is looking for Principal Support Engineer to join our dynamic team and embark on a rewarding career journey.
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skillsExperience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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What Intone Networks employees are saying about work life
based on 37 employees
Strict timing
Monday to Friday
No travel
Night Shift
Intone Networks Benefits
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