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81 International Centre for Excellence Jobs
Analyst, EUC
International Centre for Excellence
posted 3hr ago
Job Role Insights
Key skills for the job
Job Description
- Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work..
- Demonstrates a sense of urgency Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted.
- Finds creative solutions Improves processes and share innovative ideas..
- Is clear and accurate in verbal and written communication Listens to peers and supports employees Follows directions and provides useful feedback..
- 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends..
- Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices.
- Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails web tickets, also if required call end users..
- Use experience and good judgement to prioritize issues appropriately and escalate when necessary.
- Focus on customer satisfaction, while interaction with the users and working on the queries..
- Maintain users, groups, and distribution lists.
- Provision and troubleshoot file and print servers on the network.
- Install/ uninstall, repair, update Windows 10 software..
- Provide support in configuring and setting up Apple, Android, and other mobile devices.
- Basic experience in troubleshooting VDI environment..
- End-user VPN related connectivity resolution..
- Mentors other EUC Analysts in groups and individually.
- Effectively documents and publishes role and team responsibilities and repeatable processes.
- Takes initiative to learn and perform Senior EUC Analysts core duties.
- Knowledge And Experience.
- College degree in Engineering, MIS, CIS, or related discipline.
- 3-5 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment..
- Familiarity with Service management tools, Active Directory and End point management tools.
- Knowledge on Windows Mac operating systems.
- Schedule.
- This role is on-site in our Hyderabad, India Office..
- Show more Show less
Employment Type: Full Time, Permanent
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