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79 International Centre for Excellence Jobs
IT Change Control Analyst II
1-3 years
Hyderabad / Secunderabad
1 vacancy
IT Change Control Analyst II
International Centre for Excellence
posted 12hr ago
Job Role Insights
Key skills for the job
Job Description
Job Description
Job Purpose
An ICE IT Change and Governance Analyst is part of the IT Governance team responsible to review and handle all technology changes including application, database, infrastructure, and networking enhancements for the enterprise. Applicant must be able to put in the time required for the completion of tasks/projects which require working during evenings or weekends either planned or unplanned.
Responsibilities
- Oversee and effectively communicate the IT Change Management Policy, Process and Procedures across the functional teams and management
- Provide on-going support of a collaborative change management process utilizing ServiceNow functionality
- Ensure change requests meet all requirements to increase success factors, reduce risk and minimize the impact of change-related incidents on service quality
- Apply governance to the Incident Management process
- Perform change validation process for files and database updates
- Gather requirements, analyze data and build impactful reports within ServiceNow
- Support process improvement projects using continuous process improvement methodology
- Documents and effectively publishes IT Change Control / Management Policies, Procedures and Processes
- Mentors the team and users in groups and individually
- Improves processes
- Takes initiative to learn and perform core duties
Knowledge and Experience
- Microsoft Office suite
- Outstanding verbal and written communication
- ServiceNow report generation (Performance Analytics)
- Minimum of 1-3 years practical IT Change Management experience and IT Governance
Preferred
- College degree in Engineering, MIS, CIS, or related discipline
- Experience in an SQL, Business intelligence
- ITIL or COBIT5 Foundation certified
Employment Type: Full Time, Permanent
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