Manager - Customer Relationship/Sales - Voice Process - BFSI (0-3 yrs)

Key Responsibilities:

Customer Interaction Management:

- Handle inbound calls from potential and existing customers to qualify leads, address inquiries, and provide product information.

- Actively listen to customer needs and pain points to tailor sales pitches accordingly.

- Effectively navigate customer objections and address concerns to close deals.

Sales Lead Generation:

- Identify potential sales opportunities through proactive outreach and lead qualification.

- Generate new leads by engaging with customers during service calls and converting them to sales opportunities.

CRM Management:

- Accurately update customer information and interaction details within the CRM system.

- Utilize CRM tools to track sales pipeline, manage leads, and monitor sales performance.

Relationship Building:

- Foster strong customer relationships through personalized communication and follow-up.

- Proactively reach out to existing customers to identify upselling and cross-selling opportunities.

Performance Tracking:

- Meet or exceed sales targets and key performance indicators (KPIs).

- Regularly analyze sales data to identify trends and areas for improvement.

- Commitment to providing exceptional customer service and building positive relationships.

Required Skills:

Excellent Communication Skills:

- Strong verbal and written communication to effectively interact with customers and present product information.

Sales Acumen:

- Proven ability to close deals, handle objections, and negotiate effectively.

Customer Service Focus:

- Commitment to providing exceptional customer service and building positive relationships.