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4 Instient Jobs

Customer Service Associate

2-5 years

₹ 3 - 8L/yr

Bangalore / Bengaluru

5 vacancies

Customer Service Associate

Instient

posted 22d ago

Job Role Insights

Job Description

Job Summary:

We are looking for a dynamic and empathetic Customer Service Associate to join our team. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring customer satisfaction. The ideal candidate is a proactive problem-solver with excellent communication skills and a customer-focused mindset.

Key Responsibilities:

  1. Customer Support:
    • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
    • Provide accurate information about products, services, and policies.
  2. Problem Resolution:
    • Identify, troubleshoot, and resolve customer issues effectively.
    • Escalate complex or unresolved issues to the appropriate department, ensuring a seamless resolution.
  3. Customer Engagement:
    • Maintain a positive, empathetic, and professional attitude toward customers at all times.
    • Build strong relationships with customers by addressing their needs and concerns.
  4. Documentation and Reporting:
    • Accurately record and maintain customer interactions, feedback, and resolutions in the CRM system.
    • Provide regular feedback to the team and management to improve customer experience.
  5. Process Adherence:
    • Follow company policies and procedures for handling customer interactions and data.
    • Stay updated on product/service changes and company policies to provide accurate information to customers.

Required Skills and Qualifications:

  • Minimum 2+ years of experience in a customer service or support role.
  • University degree is required.
  • NCFM/NISM certifications in capital markets, derivatives and currency derivatives.
  • Strong verbal and written communication skills.
  • Excellent listening skills and ability to empathize with customers.
  • Proficient in using customer support tools (e.g., CRM software, ticketing systems).
  • Ability to multitask, prioritize, and manage time effectively.
  • Collaborative and team-oriented mindset.

Preferred Qualifications:

  • Familiarity with customer service metrics like CSAT, NPS, or FCR.

Experience in handling multi-channel customer interactions.



Employment Type: Full Time, Permanent

Read full job description

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