Senior Director

Role & responsibilities

Hi Everyone,

We are Hiring!!!

Title: Senior Director- Professional Services

Location Noida, India

Self-motivated, flexible, can-do attitude individuals, combined with excellent leadership skills to

extend support and strategize for various strategic function.

Essential Duties &

Responsibilities:

• Strategy Office collaborates with All Business Unit Heads/Representatives/Teams in the

Organization

• Ensuring all Functions and teams are completely aligned to the corporate vision & goals for the

year and achieve the same.

• Develops, communicates, executes sustaining corporate strategic initiatives in collaboration with

CEO & senior stakeholders.

• Conducts Monthly Management Data Driven review of each Function against & ensuring the

run-rate.

• Reviews current processes & KPIs/SLA’s/Metrics both at each Function and Cross Functional

levels.

• Brings about operational efficiency by identifying GAPS/Pain Points, Amend/Formulate

processes/Mini projects - pilot, institutionalize & monitor.

• Gauge revised efficiency in line with Corporate Vision & Goals for the year
• Supports customers, Sales & Marketing, Client Partner, Product Strategy, Finance
• Strategic process for Engineering, Professional Services, Managed Services, Customer Support

and Quality/ Business Process

• Optimize Resources across functions- cost conscious teams.
• Assess/Build CoE for required competence.
• Customer Escalation Management
• Prevent
• Manage
• RFP response review and finalization with stakeholders
• Product Portfolio Management against the market needs
• Strategize Sales- Identify White spaces,
• GAPS/Pain Points
• Roadmap for identified Key Focus areas
• Ensure employee Satisfaction.
• Ensure success and be accountable for individual product/project
• Accountable for Quality of the product/project and deliverables
• Drive Continual improvement programs to bring organization efficiencies – process, tools, skills

etc.

• Represent as appropriate in Inspections and Audits (External and Internal) and drive action plans

to closure.

• Ensure deep dive conduct of RCAs and ensure CAPAs to closure.
• Ensure a metrics driven organization.

Minimum Requirements

• B.tech/ M.tech/MBA with emphasis on engineering or science or with equivalent practical

experience

• 20+ years of all-round experience in Information Systems with at least 15+ years of leadership

experience

• PV or Lifesciences Experience
• Strong Project & People Management skills
• Good exposure to software development lifecycle (SDLC)
• ITIL experience, desirable
• Excellent verbal and written communication skills
• Availability to work evening hours.

Travel Expectations

25-50%

If you are interested, please share your resume at kalpana.yadav@inoventiveit.com

Thank You

Kalpana Yadav

Inoventive IT Services Pvt Ltd