Senior Director

The incumbent will be responsible for Frontend Operations at R1 India. The Sr. Director (Operations) provides strategic and trusted partnership to frontend Operations with a span size of 2000 plus employees at R1 India, that will enable successful execution of our aggressive enterprise strategy. The incumbent plays a pivotal role in ensuring growth of the portfolio while building an overarching roadmap that supports all key strategic initiatives that are critical to executing our business strategy. The incumbent ensures that the Organization builds a strong foundation that is rational, operationally robust, and well-governed.

Roles and Responsibility:

P&L Management: Work closely with Finance team to stay on top of expenses occurring while calculating Loaded Labor Rate (LLR) which is required to be maintained which is set by the Executive Leadership team.

Driving Company Values & Vision: As Part of the Leadership team, the incumbent will ensure the span is aligned with the end goals and values of the organization.

Leadership/Coaching : Provide overall leadership to teams and day-to-day leadership to all and not limited to Direct Reports (DRs) only within span. The incumbent will coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, foster a positive work environment. The incumbent will develop and maintain a productive working relationship with DRs in the span of control, setting a positive example for their working relationships with their teams.

Career Development/Performance & Dialogue : The incumbent will set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement: The incumbent will Identify, Strategize & approve process changes to improve customer experience.

The incumbent will maintain in-depth knowledge of client needs by promoting and maintaining a positive, professional image of R1 RCM. Participates in special projects as directed by Executive Leadership.

Key Duties & Responsibilities:

Additional Responsibilities:

Qualification : A Bachelors/master s equivalent degree