Senior Engineer II

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Service Enablement team is responsible for Onboarding and Automation pillars within Mission Control. This team member will play a key role in driving the Automation first framework for Mission Control. You will partner with the Operations and Onboarding teams to identify areas where tasks should be automated, including their design and implementation. You will drive efforts to ensure that the enabled automations are efficient, highly available and supported. Key responsibilities include:

• Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with a higher level of accuracy and reduced defects.
• Consults with teams to build standards that drive the highest levels of availability.

• Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation)

• Participate in architectural decisions to ensure software transaction flows are appropriately supported and designed.

• Lead code reviews and automated testing.

• Debug software components and identify code defects for remediation.

• Leads the deployment, support, and monitoring of software across test, integration, and production environments.

• Adhere to security and regulatory best practices.

• Build, implement and advise on tooling adhering to enterprise standards and/or frameworks.

• Demonstrate increased self-reliance to achieve team goals.

• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking .

• Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.

• Mentor and guide success within the team.

Minimum Qualifications

Bachelor s Degree or equivalent in computer science, computer science engineering or related technical experience. 5 + years development experience in a professional environment such as: Java, Python .

Preferred Qualifications

• Experience on Machine learning algorithms/tools and frameworks.
• Expertise in running LLMs in a local environment.
• Conversant in RAG techniques and integrating GenAI steps into larger process workflows
• Bachelor s degree in computer science, computer science engineering, or related experience required ; advanced degree preferred.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities