Cisnge - ServiceNow Consultant - JL5

Responsibilities

Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.

Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.

Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.

Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.

Provide ongoing support and maintenance for ServiceNow ITOM solutions.

Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.

Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams

Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices

Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.

Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Collaborate with internal business stakeholders to write/estimate stories

Oversee developers work, and own overall quality and delivery of development

Capable of executing hands-on development for stories that cannot be delegated

Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges

Provide mentorship to developers and platform engineers on technical design standards and best practices.

Technical and Professional Requirements:

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD

Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Additional Responsibilities:

Required Knowledge of ServiceNow CMDB Architecture

5+ years working on the ServiceNow platform preferably in global implementation projects

Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)

Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.

Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript

Experience integrating with tools to federate data into the CMDB

Expert in IT Asset Management Lifecycle processes (including hardware and software)

Good interpersonal skills, including collaboration, communication, relationship building, and negotiation

Intermediate Windows and Unix administration skills

Expert in IT Asset Management process & operational delivery

Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.

Familiarity with the following concepts: XML, JSON/script language, database.

Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers

Familiar with Cloud environment like AWS, Azure etc.

Ability to work independently and as part of a team.

Excellent problem-solving, analytical, and communication skills.

ServiceNow Certified Implementation Specialist Event Management

ServiceNow Certified Implementation Specialist Service Mapping

ServiceNow Certified Implementation Specialist Discovery.

ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.

Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.

Scripting capabilities such as JavaScript, jelly, SQL

Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Educational Requirements

MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech

Service Line

Cloud & Infrastructure Services

* Location of posting is subject to business requirements