We are Hiring - Service Desk - Voice Process - Pune

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk - International Voice Process in Pune.

Note: Please carry a copy of this email to the venue.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune)

Role: Service Desk - Voice

Shift: 24/7

Location: Pune (Work from office)

Experience: 1 - 2 Years

Job Description

Mandate to have hands on Experience with L1 support

Mandate to have hands on experience with International Voice Process

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Must Have:

• Excellent communication skills
• Ready to work in 24*7 shifts, work from office in Pune
• Full time education of 15 years
• For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required

Preferred Qualifications: Any Graduate

Regards,

Infosys BPM Talent Acquisition Team