We are Hiring For Customer Service Voice Process - Bangalore

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process for Bangalore

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)

• Job Location: Bangalore
• Qualification: Customer Support - Full time Graduates
• Experience: 0 - 2 Years

Job Description: Process Executive

Location: Bangalore

Employment Type: Full-Time.

JOB DESCRIPTION:

The role requires to handle customer service queries through calls while delivering Excellent feedback

Key Responsibilities:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Comfortable working in US shift
• 24*7, flexible shifts
• 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd