IT Support Engineer

Title : Support Engineer - 2

Roles and Responsibilities: 

• Responding to customer inquiries.
• Identifying customer issues and diagnosing the root of the problem.
• Providing basic troubleshooting and guidance to customers in resolving their issues.
• Answering FAQs related to products or services, features,  general usage questions.
• Logging customer interactions and creating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (L2 support) when necessary.

Job Qualifications and Requirements

• Academic & Professional Experience : Any Graduate  
• Skill set : SQL , DBS, Ticketing Tools
• Salary Range : 3LPA to 6 LPA