IT Support Engineer (Bloomberg & AWS Cloud Support)

About Angel one :

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.

We have a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are aggressively hiring Engineers, Product Managers & Data science rockstars across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section!



Why You'll Love Working at Angel One!

• Ranked Top 25 Companies to Work in India: 🏆We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
• Innovative Culture: 💡Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
• Be part of something huge: 🤝🤝 Be at the Forefront of Fintech Innovation
• Bold Approach: 💪We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.

Job Title: IT Support Engineer

Location: Mumbai

What you will do:

• End-User Support:
• Provide technical assistance and support to users regarding hardware, software, and network issues.
• Troubleshoot and resolve technical problems related to operating systems, applications, and peripheral devices.
• Assist in setting up and configuring workstations, software, and user accounts.
• Maintain accurate records of issues and resolutions in a ticketing system.
• Bloomberg Configuration & Support:
• Install, configure, and troubleshoot Bloomberg terminals and related applications.
• Provide support for Bloomberg connectivity issues, ensuring that users have reliable access to Bloomberg data and services.
• Coordinate with Bloomberg support to resolve any complex or escalated issues.
• Messaging Support:
• Provide support for messaging platforms (e.g., Microsoft Exchange, MS Teams, Google Workspace and Bloomberg Chat).
• Troubleshoot and resolve issues related to email delivery, messaging synchronization, and connectivity.
• Collaborate with messaging vendors to address escalated issues and ensure compliance with messaging policies.
• Manage user configurations, security settings, and performance of messaging platforms.
• AWS (Amazon Web Services) Support:
• Assist with managing cloud infrastructure on AWS, including monitoring and maintaining servers, databases, and storage solutions.
• Troubleshoot and resolve issues related to AWS services and resources.
• Collaborate with other teams to deploy applications and services on AWS using best practices.
• Collaboration & Documentation:
• Work closely with other IT team members and departments to identify and resolve system inefficiencies.
• Create and maintain technical documentation for configurations, procedures, and troubleshooting steps.

Who you are:
Required Skills & Qualifications:

• Proven experience in end-user support, with strong troubleshooting skills.
• Experience in configuring and supporting Bloomberg terminals.
• Working knowledge of messaging platforms such as Microsoft Teams, Google WorkSpace and Bloomberg Chat.
• Working knowledge of AWS services such as EC2, S3, RDS, IAM, etc.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).
• Experience in messaging platform administration and security.
• Experience in scripting or automation (e.g., PowerShell, Python).
• Knowledge of financial markets and trading platforms is a plus.

What's in it for You?

• Empowered Growth: 🚀 We invest in your growth and empower you to explore your full potential.
• Exceptional Benefits: 🧘‍♀️ Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our Company Deck.
At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).
As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together.Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.