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5 Infobip Jobs
Customer Support Engineer
Infobip
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Act as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products)
- Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard
- Perform platform and product troubleshooting
- Coordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services)
- Analyze and report product/platform bugs and malfunctions
- Prepare on demand reports of higher complexity (SQL querying)
Technical Expertise
- SMPP protocol
- API and SQL working knowledge
- SMS, HLR, Number lookup knowledge is a must
- Experience in products like WhatsApp, Chatbot, Email, Voice technical support will be a plus
Ensure high-level of customer satisfaction
- Respond to customer queries in a timely and accurate way in line with service level agreements
- Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio
- Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the Service
Contribute to internal improvement initiatives
- Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community
- Share feature requests and provide customer and product usage feedback to Product Development
Focus on Continuous Development
- Participate in Continuing Education sessions
- Be fully versed on Infobip products, platform, and integrations
- Mentor and onboard junior team members and newcomers
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Engineer- Customer Support roles with real interview advice
What people at Infobip are saying
Rating based on 4 Engineer- Customer Support
reviews
Anonymous · Other
in Bangalore / Bengaluru
Likes
Nothing good now.
Dislikes
Instead of focusing on technical thing support team is working on management work.
- Salary - Bad
+6 more
Engineer- Customer Support salary at Infobip
reported by
5
employees
with 5-8
years exp.
₹8.5
L/yr - ₹9.5
L/yr
171%
more
than the average Engineer- Customer Support Salary in India
View more details
What Infobip employees are saying about work life
based on 48 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobip Benefits
View more benefits
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