Customer Growth Partner

Customer Orientation

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting client s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand client s structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with TAA, ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast clients traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Internal initiatives

• Power user, and help improving (by providing constructive feedback and ideas) Infobip s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
• Coordinate internal teams to timely fulfill clients requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip s ever-evolving end-to-end customer experience by grasping and continuously promoting client s perspective to the internal stakeholders.

Continuous Development

• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products, platform, and relevant markets.
• Have an excellent knowledge of client`s business and ways they (can) use Infobip.
• Be up to date with industry trends and competition.

If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you.