Technical Chat Support - Telus International

. Job description for Technical Chat Support Representative:-

Job Location :- Noida Sector 135

Walk in Date - 18 th January 2025

Target Locations:  Delhi NCR, Delhi, Noida, Faridabad, Ghaziabad, Gurgaon.
Exclusions: Please exclude Ienergizer as the last organization. Also exclude candidates to whom email has already been sent in the last 1 month.

 

 

Role:-

The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist with high-speed internet & Telecom customers. Troubleshoots service-related issues including hardware and software configurations.

Responsibilities:-

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

Walks customers through common phone hardware and software configurations to maximize service functionality.

Provides solutions and resolution resources for customer repair problems.

Interfaces with customers over the phone providing status updates and ensuring service has been restored.

Schedules a technician dispatch for on-site service calls when necessary.

Escalates appropriate technical issues to upper-level technical support when needed.

 

Preferred Candidate Profile:-

Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.

Experience in the telecom BPO industry would be an added advantage.

Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting

Excellent communication skills

Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues.

Should be comfortable working in 24*7 Working Environment..

Rotational shifts & Rotational week offs.

Keywords:Chat Support,Technical chat, International chat,Web chat,Technical Voice process,Semi Voice, Chat process,

 

Perks and Benefits:-

Pick and Drop facilities.

Medicare Facility(free online consultation with Doc)

Variables based on performance.