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Technical Support Engineer
Micropoint Computers
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities :
- Address user tickets regarding hardware, software, and networking
- Walk users through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting.
- Co-ordinate with multiple internal IT Teams till issue resolution
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs/tickets and ensure SLA compliance.
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create, update & manage technical documentation and manuals.
- IT Assets (Hardware & Software) Inventory.
- Antivirus, DLP & Patch Management Compliance (Monitoring/Reporting/Ensuring)
- Troubleshoot Network (LAN, Wi-Fi & Network Switch/Firewalls (Switch & Firewalls troubleshooting will be under Network teams supervision or guidance) Issues
Employment Type: Full Time, Permanent
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What people at Micropoint Computers are saying
Rating based on 9 Technical Support Engineer
reviews
Anonymous · IT Support
in Hyderabad / Secunderabad, Telangana
Likes
Friendly management and good environment
Dislikes
Nothing there to dislike from this organisation
Read 9 reviewsTechnical Support Engineer salary at Micropoint Computers
reported by
33
employees
with 1-5
years exp.
₹2.2
L/yr - ₹4
L/yr
33%
less
than the average Technical Support Engineer Salary in India
View more details
What Micropoint Computers employees are saying about work life
based on 72 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Micropoint Computers Benefits
View more benefits
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