Hiring Technical Support (International Voice) - Night Shift

Foodhub is Hiring for Technical Voice Process

Location - Chennai

Shift - Night Shift ( 7.30 p.m - 4.30 a.m)

Job Description

• This role reports to the Technical Team Manager.
  
• The job roles and responsibilities are,
  
• Identify and troubleshoot issues based on the severity
  
• Stay updated with new updates on process changes
  
• Maintain break adherence, attendance and punctuality
  
• Responsible for handling the tasks and installation assigned on a daily basis
  
• Provide brief explanation and overview of the client asks
  
• Responsible to ensure compliance with SOP
  
• Coordinating with SPOCs across various team for inputs to handle the customer and fixing the issue
  
• Soft skills and empathetic towards client
  

Requirements

• The candidate should have the below skill sets,
  
• Have excellent communication skills both written and spoken english
  
• Have excellent analytical skills & quick to think on their feet
  
• Good customer service skills
  
• Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important
  
• Have a logical approach to problem solving look for the simplest / most elegant solution to a problem
  
• Should be flexible with Rotational Shifts & rotational week offs
  

Benefits
We offer a great work environment and friendly team culture. Competitive Pay and Benefits.​

Kindly share Resume to harini.n@foodhub.com
Whatsapp - 9952956913