Hiring Account Managers Voice- Night Shift

The job roles and responsibilities are,

➤ Manage the assigned accounts effectively and work with them to improve their business.

➤ Overall support services Ensure quality of service is met as per organization guidelines.

➤ Manage Inbound and outbound calls as per the business requirements.

➤ Identify and assess customers needs to achieve customer satisfaction (CSAT).

➤ Provide accurate, valid, and complete information by using the right methods-tools to achieve first call resolution.

➤ Handle customer complaints, provide appropriate solutions and alternatives within the time limits- follow up to ensure resolution Keep records of customer interactions, process          customer accounts, and file documents.

➤ Upsell our technology products to build the foodhub ecosystem to our clients.

➤ Follow communication procedures, guidelines and policies Ensure GDPR compliance is adhered to all the time.

➤ Be flexible to work in all shifts aligned by the organization Requirements

Requirements

The candidate should have the below skill sets,

➤ Strong verbal and written communication skills.

➤ Attention to details and the ability to work under pressure.

➤ Be a fast learner, team player, and should have a result-oriented approach

➤ Be able to communicate at all levels and have an eye on the core deliverables

➤ Be organized, confident, positive, reliable, and should be able to meet the KPI's set by the leadership.

➤ Should be flexible to work 24-7 rotational shifts

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