AudioVisual Helpdesk Coordinator - Noida Sector 132

Experience 1 to 5 years in audio-visual helpdesk coordination

Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech)

preferred: Electronics/Electrical/ Electronics& telecommunication/computer science background

Communication -English, Hindi/native

Gender: Open to all

Position Location-Noida sector 132

Workday: 6d working

Travel requirement: NA

Budget: 30-50kpm CTC

Software skills required: Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc)

Key Skills: -

• Manage AV helpdesk operations, logging and resolving support tickets related to AV issues.
• Allocate tickets to engineers, track attendance and seek regular updates
• Take Customer feedback on closed service tickets in timely manner
• Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution.
• Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians.
• Coordinate with OEMs to raise an RMA of audiovisual faulty hardware.
• Track and update project progress reports (excel radar diagrams, project completion reports)
• Customer-installed base updation and AMC warranty tracking
• Track tools and material requirements for projects
• Preferred:
• Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups.
• Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex).
• Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.