Av Support Engineer

• Infrastructure supports connecting to various VC Platforms such as: Pexip, Teams Meetings, Teams Events, Zoom Meetings, Zoom Events, WebEx.
• Perform Daily Health Check-up to ensure proper functionality of AV/VC setup.
• Support, manage and monitor live events of Senior management, Board Meetings, Townhall etc in all locations.
• Work on troubleshooting issues and provide fix/resolution.
• Co-ordinate and collaborate with vendors on troubleshooting for escalated issues.
• Provide End-user support on PC clients and meeting room equipment.
• Provide inputs for user manual for installation and operation of various types of meetings.
• Provide informal training and demonstration to end users to operate VC clients / equipment.
• Asset management for AV/VC equipment at each location.

Qualifications:

• Bachelors degree in computer science, Information Technology, or equivalent.
• Proven experience in AV/VC products such as Pexip, Teams Meetings, Teams Events, Zoom Meetings, Zoom Events, WebEx.
• Basic to L2 level of troubleshooting and problem-solving skills.
• Good verbal, written communication skills.
• Self-motivated and capable of working independently with minimal supervision.
• Flexibility with work timings to align with customers working hours and project delivery timelines.
• Relevant certifications in AV/VC technologies will be an added advantage.