Project Manager

Roles & Responsibilities:

• In-depth understanding of various IT service models (majorly EUC and hardware maintenance) like desktop support services, break fix, IMAC, Disposal, Hardware AMC of servers, Networks, telephone, Window migrations etc.
• Expert of articulation of supplier/vendor/partners SOWs, SLA, Penalties.
• Well versed in contract negotiations and project delivery
• Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.)
• Well versed of server, network and telephony equipment to plan and calculate proper sparing for hardware maintenance. Dell/HP/Major OEMs certified prepared
• Monitor project portfolios for area of scope/tracks assigned
• Maintain resource demands, identify critical resource risks, and the overall resource utilization across the entire PMO. Support definition, sourcing, and placement of third-party resources as needed
• Plan, directs & ensure the successful management of standard Project/ Program Management Processes across all functions
• Supports team in annual budgeting/planning exercise of PMO
• Allocate the appropriate resources to ensure that projects, enhancements, and support are completed within time, scope and budget
• Accountability of project portfolios for area of scope/tracks assigned
• Global customer handling as centre point of contact till complete delivery of project including billing of all vendors vis-à-vis to customer.
• Identify critical project risks, and the overall resource utilization across the entire project life cycle. Support definition, sourcing, and placement of third-party resources as needed
• Ensure successful deployment of standard Project/ Program Management while executing the project
• Resource mapping in windows migration projects. Managing resource utilization during project planning
• Project Budgeting and profit analysis
• Ensure proper billing of partners/suppliers
• Ensure implementation of Prince 2/PMP process adherence during project executions
• Support implementation of Global Project Management Methodology across various tracks
• Identify and escalate critical project risk factors to key stakeholders through implementation and management of formal project risks
• Work with senior management and business leaders to support transition/ transformation/ BAU projects and overall strategic initiatives
• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies
• Act as a liaison between senior management, functional owners, and interdependent function to oversee progress and facilitate successful closure of project activities on schedule and within budget at both strategic and functional levels.

Skills & Abilities:

• Handling international customers skill is a must
• Leadership qualities and prompt in reporting
• Excellent in spoken English and presentable.
• Must be MS Excel and Power Point Expert: Excellent skills required.
• Open for Domestic/International travel. Ready Visa preferred
• Willing to work in high pressure environment and strengthen timeline

Professional Certification:

• Preferred Prince 2 Practioner level
• PMP certified

Education Qualification:

• Bachelors degree in IT/ Engineering
• MBA or other management qualification from reputed institutes.