Assistant Manager/Manager - PMO

POSITION PURPOSE

Overall responsibility of successfully migrating the processes from the clients site and achieving metrics defined in the project brief.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

• Should understand the client requirements and prepare a detailed project plan.
• Would be responsible for creating the basic design based on which the solutions will be defined
• Would require to work with various stakeholders in implementing the plan
• Acts as the single point of contact for the project for client and internal stakeholders and works closely with all the support functions and operations within the organization.
• Needs to communicate & negotiate with clients as well as all other stakeholders and support functions for project related communication
• Requires to use project management methodologies to manage transitions
• Responsible to create process maps and measurement metrics as per requirement
• Need to creatively come out with the best solution for implementation
• Would also be involved, as per requirement, in defining solutions for prospective clients.
• Responsible to ensure strict adherence to timelines committed to the client.
• Providing timely and accurate reporting and feedback of results both prior, during and after Transition implementation, escalating issues where necessary
• Responsible for impact analysis for a change request and implementation of an approved change request
• Tracking and ensuring projects are implemented within the signed off cost frame

POSITION DIMENSIONS:

• Reporting levels: This position is reports to the DGM/GM - Solution Design and Transition.
• Positions Reporting to this Position: None

KNOWLEDGE AND SKILLS (ESSENTIAL)

• Good oral and written communication,
• Good interpersonal, influencing and negotiation skills (stakeholder management, client interaction)
• Strong planning, problem solving and analytical skills
• Should be creative and have an innovative mindset
• Crisis, conflict management and issues management skills
• Eye for detail as well as understanding of the big picture
• Appreciate and understand client business.
• Good team management skills and people management skills
• Basic understanding of technology
• Result orientedness
• Flexibility in meeting changing business needs.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED)

Essential:

• Graduate from a reputed institute,
• 4-6 years relevant experience of which over1.5-2years should be with relevant experience in BPM space
• Substantial client experience
• Understands proposal and project costing
• Understands Change Management
• Microsoft Office skills including MS Project.

Desired:

• PMI certified preferred
• Excellent track record during past work experience
• Stability in previous jobs