Desktop Support Engineer

Duties include level 2 and 3 support of IT applications, products, and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.

The engineer will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. Work is subject to general review and approvals of the supervisor(s).

Position Responsibilities :

a) Exceptional communication skills.

b) Knowledgeable about current Microsoft Office Suites.

c) Familiar with backup technologies (VEEAM, Crash plan, Veritas NetBackup etc.).

d) Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection, AV Defender, etc.).

e) Familiar with software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).

f) Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

g) Familiar with remote access technologies (VPN, dial-up, terminal services).

h) Knowledgeable about current Microsoft Windows operating systems.

i) Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.

j) Experience and skill administering enterprise Microsoft SCCM.

k) Excellent verbal and written communication skills.

l) Self-starter and ability to manage own time effectively.

m) Strong organization skills.