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3.3

based on 1.3k Reviews

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228 Infinite Computer Solutions Jobs

Technical Consultant

3-10 years

Visakhapatnam

1 vacancy

Technical Consultant

Infinite Computer Solutions

posted 7d ago

Job Description

Position: Technical Support Analyst /IT Helpdesk Analyst:

Experience : 3 - 6 years
Location: Vizag
Job Type: Full time
Support Hours: 24x7


Responsibilities:
- Provide first-line support for technical issues via phone, email, and chat.
- Troubleshoot hardware and software issues, including operating systems, system/laptop issue applications, VDI, MS office and network connectivity, end user wired & wire-less trouble shooting, Windows desktop support.
- Document incidents and service requests in the ticketing system, ensuring accurate information is captured.
- Log, categorize, prioritize, and track technical support issues using an ITSM tool
- Escalate complex issues to senior team members or other IT departments as necessary.
- Assist in the development and maintenance of knowledge base articles.
- Participate in team meetings and contribute to process improvement initiatives.
- Mentor junior staff and assist in training new team members.
- Experience with Active Directory and user account management.
- Basic knowledge of networking concepts and troubleshooting.
- Basic knowledge on Windows 10 / 11.
- Knowledge of MS Office troubleshooting.
- Excellent Communication Skills is a must

Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience.
- 3-6 years of experience in a technical support role, preferably in a service desk environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with ITIL best practices and ticketing systems (e. g. , ServiceNow, JIRA).
- Excellent problem-solving skills and customer service orientation.
- Strong communication skills, both verbal and written.
- Windows/Network/ITIL Certification preferred


**This is part of the Service Desk SOW

Employment Type: Full Time, Permanent

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52%
15%
6%
4%
2%
1%
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What people at Infinite Computer Solutions are saying

Technical Consultant salary at Infinite Computer Solutions

reported by 4 employees with 3-10 years exp.
₹8 L/yr - ₹13 L/yr
10% less than the average Technical Consultant Salary in India
View more details

What Infinite Computer Solutions employees are saying about work life

based on 1.3k employees
73%
85%
67%
71%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infinite Computer Solutions Benefits

Submitted by Company
Health & Insurance
Financial Benefits
Professional Support & Learning
Office Perks
Time Off
Submitted by Employees
Health Insurance
Work From Home
Team Outings
Cafeteria
Soft Skill Training
Job Training +6 more
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Infinite Computer Solutions Visakhapatnam Office Location

View all
Visakhapatnam, Andhra Pradesh Office
Plot No. 1, Hill # 3, APIIC IT / ITES SEZ, Rushikonda, Madhurawada, AP 530045 Visakhapatnam, Andhra Pradesh

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